Business & Professional Services
The Voice of Your Customer
The Voice of Your Customer is a Black-owned and minority-certified consulting firm specializing in market research, secret shopping, outreach campaigns and call center services. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio,
The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone. The Voice of Your Customer client list includes federal, state, regional, and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers, and educational institutions.
The Voice of Your Customer offers the following services
Data Analysis
Discrimination Testing
Ethnographic Interviews and Observations
Facilitations
Focus Group
In-depth Interviews
Media Campaigns
Mock Juries
Mystery Observations and Program Compliance
Online Research
Operations Audits and Compliance Checks
Product Testing
Public Relations
Research and Assessments
Secret Shopping
Social Marketing Campaigns
Publicity and Promotions
Call Center Services
Company Designations
DUNS Number: 788866478
CAGE Code: 4MDS1
ORCA Registration: Complete
NAICS Codes
541611 Administrative Consulting Services
541612 Human Resources Consulting Services
541613 Marketing Consulting Services
541618 Other Management Consulting Services
541820 Public Relations Agencies
541910 Market Research/Public Opinion Polling
SIC Codes
7319 Advertising Services
8732 Commercial Economic, Sociological, and Educational Research
8742 Management Consulting Services
8743 Public Relations Services
8748 Business Consulting Services
Certifications
US SBA HUBZone, Section 3, WOSB and EDWOSB
NMSDC and Ohio MSDC Minority-owned Business Enterprise (MBE)
State of Ohio Minority-owned Business Enterprise (MBE) and EDGE
Ohio Dept of Transportation Disadvantaged Business Enterprise (DBE)
Ohio Turnpike Commission Minority-owned Business Enterprise (MBE) and Woman-owned Business Enterprise (WBE)
City of Cincinnati (OH) SBE/MWBE/SLE
About the Owner of The Voice of Your Customer
Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard-to-reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin.
Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation, and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, US Small Business Administration, and Cincinnati Chamber of Commerce.
2259 Gilbert Avenue Cincinnati, OH 45206
513.281.3228
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