The Voice of Your Customer
Business & Professional Services
The Voice of Your Customer is a Black-owned and minority-certified consulting firm specializing in market research, secret shopping, outreach campaigns and call center services. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone. The Voice of Your Customer client list includes federal, state, regional, and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers, and educational institutions. The Voice of Your Customer offers the following services Data Analysis Discrimination Testing Ethnographic Interviews and Observations Facilitations Focus Group In-depth Interviews Media Campaigns Mock Juries Mystery Observations and Program Compliance Online Research Operations Audits and Compliance Checks Product Testing Public Relations Research and Assessments Secret Shopping Social Marketing Campaigns Publicity and Promotions Call Center Services Company Designations DUNS Number: 788866478 CAGE Code: 4MDS1 ORCA Registration: Complete NAICS Codes 541611 Administrative Consulting Services 541612 Human Resources Consulting Services 541613 Marketing Consulting Services 541618 Other Management Consulting Services 541820 Public Relations Agencies 541910 Market Research/Public Opinion Polling SIC Codes 7319 Advertising Services 8732 Commercial Economic, Sociological, and Educational Research 8742 Management Consulting Services 8743 Public Relations Services 8748 Business Consulting Services Certifications US SBA HUBZone, Section 3, WOSB and EDWOSB NMSDC and Ohio MSDC Minority-owned Business Enterprise (MBE) State of Ohio Minority-owned Business Enterprise (MBE) and EDGE Ohio Dept of Transportation Disadvantaged Business Enterprise (DBE) Ohio Turnpike Commission Minority-owned Business Enterprise (MBE) and Woman-owned Business Enterprise (WBE) City of Cincinnati (OH) SBE/MWBE/SLE About the Owner of The Voice of Your Customer Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard-to-reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin. Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation, and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women’s Business Enterprise National Council, US Small Business Administration, and Cincinnati Chamber of Commerce.
